Business Solutions

Even the smallest efficiency improvements can help you spike productivity significantly.  There are certain areas of every business that can take advantage of technology and automation.  Enhance the way you work with TELUS Collaborative Application Solutions.  From mobile employees and communications to employee empowerment and vehicle tracking, TELUS can improve core processes within your business.
 
Unified Communication Services
Contact Centre Consulting Services
Contact Centre Systems & Applications
TELUS Business One®
Hosting
Managed IT Infrastructure
Integrated Network Management
Internet & Data


Unified Communication Services

You know that TELUS can help you be more productive, collaborative and efficient. But you aren’t sure if your budgets and resources can bear the purchase costs and installation requirements, not to mention the ongoing management and performance. Microsoft Communication Services®, professionally delivered by TELUS, can help you streamline your communications, increase your company productivity and make it easier for your employees to do their jobs wherever they are.

Take advantage of Corporate-class email and instant messaging service connected to Microsoft Exchange®, SharePoint®, and Office Communicator® without having to worry about administration, the hardware, software, security, maintenance or availability.


Contact Centre Consulting Services

Connecting with and servicing customers no longer means just managing a costly contact centre.  It means putting the customer first and finding a way to deliver a profitable and consistent experience every time, regardless of how your customers decide to contact you. 

TELUS can help you transform your call centre into a valuable corporate asset that enhances your customer experience and drives customer loyalty.  Rather than addressing only one component of the customer experience - the contact centre - TELUS goes beyond the centre to look at your business strategy and how it can be applied at the frontline and throughout your business.


Contact Centre Systems and Applications

Your customers are demanding more - exemplary service, anytime availability, self service, choices.  A contact centre that offers more can be a competitive advantage for your business.  TELUS has the contact centre infrastructure, applications and expertise you need so that your customers can interact with you in the way that works for them.


TELUS Business One®
Connect to everything you need to keep your business humming.

Save time, money and your sanity with the TELUS Business One® Solution. The TELUS Business One Solution delivers our best value for your communications dollar.  It gives you:

    * Single provider for all telecommunications needs.
    * Freedom to choose the services you want so you have a complete, customized solution.
    * Simplified billing that itemizes all your services and savings.
    * Direct access to a dedicated live agent for 24/7 technical support.


Conferencing & Collaboration

Individual contributions are vital to how you work as a team.  But without the ability to bring people together – from wherever and, whenever – it’s hard to take advantage of the skills, creativity and mind power of those resources.  TELUS can help you overcome the cost and scheduling challenges that stand in the way of having a truly collaborative culture.  Hold reserved or spontaneous meetings, improve how you manage email or integrate real-time communication.  Whatever you decide, TELUS Collaboration Solutions can deliver.


Hosting

Be Available Online - Anytime, All the time.

Ensuring the ongoing availability of servers, databases, files and applications is a lot of work for your already-overburdened IT group.  Let TELUS help.  Our range of hosting services lets you choose how much or how little you need.  We can take care of it all – hardware, software, connectivity, maintenance, upgrades, security and management expertise – or just provide hardware management on your servers.  With the reliability of our Data Centres, 99.9% SLA across all solutions and predictable monthly costs, you can ensure availability without maxing out budgets or resources.

Managed IT Infrastructure

We manage your IT.  You manage your business.
 

Your company needs to operate efficiently to remain competitive.  That means concentrating on your core business and strategic interests.  With TELUS Managed IT Infrastructure solutions you can offload some or all of the daily system maintenance tasks that keep your key people bogged down.  We have the skilled technical people that can keep your complex systems running smoothly, at a predictable monthly cost.  From specific desktop services to fully out-sourced customized solutions, TELUS can provide monitoring and management for all aspects of your network and IT infrastructure.

Integrated Network Management

 Fault management.  Configuration management.  Performance management. Accounting and administration.  TELUS can provide a single point of accountability for all your voice and data networks needs.
 

Internet & Data

 

Getting information to your people and your people to information is the cornerstone of your business.  You can’t afford one minute of delay, making reliability and performance core priorities.  TELUS understands how you use your data and the Internet – and we’ve built our Converged Network Solutions to support that.  You get choice, affordability, security and performance.  It’s all about your business – the networks and connections you need to realize your specific measure of business value.


Business Internet
 
The Internet is how business is done in and out of the office.  So what’s the best way to choose your access?  Of course, you want reliability and performance.  But flexibility is also important.  TELUS gives you choice –so you can always have the Internet access that works for you. 
 
Data Networks
 
How you are able to work ultimately comes down to the type of network you choose.  Your business may be ready to take advantage of the converged communications and productivity applications of IP.  Or you may have a large mobile workforce that could benefit from wireless access to the LAN or MAN.  Wherever your business is currently or where it’s moving to, TELUS is there.  We have a range of network solutions that can match your business need with the latest advances in technology, performance and management.
 
IP Networks
 

Not too long ago, if you wanted to communicate by voice, video, data or Internet, you needed a network for each.  Not anymore.  With TELUS IP Networks, you can do it all on one secure, high performing MPLS-based network. It’s simpler, less expensive and more productive.  What more can you ask for?
 
    * Run Internet, Voice, Video and Data applications on one network
    * Prioritize sensitive applications across the network with Quality of Service (QoS)
    * Ensure the best performance with proactive Service Level Agreements
 
Key Features and Benefits
 

With an IP network, you can work better and do more.  Your IT resources get one simplified network, cutting management time and costs for equipment and maintenance.  QoS and IP routing enable you to run a broad range of applications on one network.  But even better, you can ensure performance by prioritizing access based on how you work. 

    * Supports a wide suite of productivity solutions including IP telephony, IP video and Contact Centre applications
    * Grow as you go with scalable bandwidth ranging from 128 Kb to 1 GB
    * Any to any connectivity makes it easier and more cost-effective to add sites and manage the network

 

For more information on any of these valuable Telus Business Applications, please don't hesitate to contact us a Maxxim Mobility